Servicelink Customer Satisfaction Survey

Customer Company Name *

Customer Contact Name *

Phone Number *

Email *

Question 1

How satisfied are you with JGM's performance for client, Rocket Mortgage, LLC (867)? *

• Unsatisfactory (1)
• Marginal (2)
• Satisfactory (3)
• Very Good (4)
• Exceptional (5)
• N/A (6)

In what areas are we doing well and where can we improve? *

Question 2

How satisfied are you with JGM's performance on Disaster Inspections, while maintaining our normal workflow? *

• Unsatisfactory (1)
• Marginal (2)
• Satisfactory (3)
• Very Good (4)
• Exceptional (5)
• N/A (6)

In what areas are we doing well and where can we improve? *

Question 3

How satisfied are you with the General Communication by the JGM Team? *

• Unsatisfactory (1)
• Marginal (2)
• Satisfactory (3)
• Very Good (4)
• Exceptional (5)
• N/A (6)

In what areas are we doing well and where can we improve? *

Question 4

How satisfied are you with Turnaround Time by the JGM Team? *

• Unsatisfactory (1)
• Marginal (2)
• Satisfactory (3)
• Very Good (4)
• Exceptional (5)
• N/A (6)

In what areas are we doing well and where can we improve? *

Question 5

How satisfied are you with Quality of Deliverables by the JGM Team? *

• Unsatisfactory (1)
• Marginal (2)
• Satisfactory (3)
• Very Good (4)
• Exceptional (5)
• N/A (6)

In what areas are we doing well and where can we improve? *

Question 6

How satisfied are you with Communication of Escalated Events by the JGM Team? *

• Unsatisfactory (1)
• Marginal (2)
• Satisfactory (3)
• Very Good (4)
• Exceptional (5)
• N/A (6)

In what areas are we doing well and where can we improve? *

Question 7

How would you rate your overall satisfaction with the JGM Team's performance with your company? *

• Unsatisfactory (1)
• Marginal (2)
• Satisfactory (3)
• Very Good (4)
• Exceptional (5)
• N/A (6)

In what areas are we doing well and where can we improve? *

Question 8

Based on your experience working with the JGM Team, would you recommend JGM Property Group to a colleague? *

• Would Not Recommend
• Would Recommend with Some Reservation
• Would Recommend without Reservation

This concludes the survey. Thank you!

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